New England Veterinary Center & Cancer Center

New England Veterinary Center & Cancer Center is a veterinary hospital in Windsor, Connecticut that treats dogs and cats. It offers 24/7 emergency service along with general practice and specialty care during regular weekday hours. The hospital is part of PetVet Care Centers.

Services

•24/7 emergency veterinary care
•Emergency medicine and triage
•Wellness care
•Routine exams and checkups
•Vaccinations
•Parasite prevention
•Dental care, including teeth cleaning and polishing
•Digital dental radiology (dental X-rays)
•Dental surgery (tooth extractions, gum disease treatment, jaw fracture repair)
•Geriatric care
•General surgery (elective and non-elective)
•Spay and neuter
•Mass removal surgery
•Oncology specialty care (Medical Director is an oncology specialist)

Pricing

No published pricing information is available for this clinic.

People

Dr. Anna Simpson Evans (Medical Director, DVM, DACVIM (Oncology)) and Heather H. (Hospital Manager) are listed by the clinic.

Reviews

On Google, New England Veterinary Center & Cancer Center has a 4.1/5 rating from 986 reviews. Recent comments include strong praise for resolving difficult medical issues and positive interactions with technicians, veterinarians, and front-desk staff. Other recent reviews describe negative experiences during overnight emergency calls, including reports of dismissive or rude communication and situations where pets were directed elsewhere for care during an emergency.

Reviews for New England Veterinary Center & Cancer Center

Note: Showing the 5 most recent Google reviews out of 986 we track in total. Recent reviews may not be representative of overall sentiment.

Peter Nute

4 weeks ago

The individual who works overnight for their on call / emergency service is so ill-suited for the job it stuns me. To scroll through and see so many comments suggesting the same, it boggles my mind that she is still employed. I was dealing with an emergency with my pet and she couldn't have been more dismissive. Basically, she was talking to me like I was an idiot, which seems like a bold and stupid choice for such a customer-facing role. Apparently New England Veterinary Center was far too busy to see me and my pet that night, so I'll at least give credit where credit is due: the only good thing she did was to recommend me to a vet in West Springfield, a vet who was actually kind and receptive to my inquiries, listened, and helped my pet. The actual vets at New England Veterinary Center may very well be excellent, but based solely on the experience of talking to their rep, I would never recommend a single person to this location. I'd say drive to West Springfield. Drive to Middletown. Go anywhere but here. To see so many people have the same comment, and yet this unpleasant person is still employed and making difficult situations worse with her attitude, speaks poorly of their management.

Net M

1 month ago

Told my dog’s condition was severe but still sent us 25 miles away—very concerning response during an emergency.

Cheryl Sarrette

2 months ago

If I could give 10 Stars I would. This is the only place that could figure out what was wrong with my dog and give antibiotics and diarrhea medicine to her.Tthank you thank you thank you. They really care starting with the tech all the way through the Vet. I highly recommend great experience . The girls at the front desk are also very nice. I was in and out and the dog back on the mend. I am so happy.

Genesis Eguez

2 months ago

Dara R

3 months ago

Horrible !! I do NOT recommend. Now that I have a moment, I feel compelled to write about my experience, I called around 3am with a pet emergency, in the middle of explaining to the receptionist what was wrong, she rudely cut me off, and said, to see the vet will be $209 and anything further you would be charged accordingly, you can bring the pet if you want. I was so taken aback, I have never experienced such disgusting manners before from a receptionist at any care provider let alone a pet care provider. I immediately hung up and called another vet hospital, which was further away but they were 100 times more pleasant and warm and despite having to drive an extra 10 miles, I took my puppy there. I began to read reviews of this place and saw a lot of people mirror my experience. Something needs to be done, this is totally unacceptable, that receptionist needs intense training or should find another field as she does not represent the business positively at all.