New London Veterinary Treatment Facility

New London Veterinary Treatment Facility is a veterinary clinic in Groton, Connecticut, located at 521 Grayling Ave, Groton, CT 06340. On Google, it has a 4.5/5 rating from 59 reviews. Recent comments describe a mix of positive experiences with staff helpfulness and concerns about scheduling access and front-desk interactions.

Services

•Veterinary appointments for dogs and cats (both mentioned in reviews)
•Health certificates and related paperwork for travel/PCS (mentioned for a dog)
•General treatment visits (examples in reviews include care discussions for a senior cat)

Pricing

No published pricing information is available. Reviews describe pricing as below average and affordable, with one reviewer noting pricing was communicated verbally without itemization.

People

Dr. McCoy is named positively in a review, and a receptionist named Michelle is mentioned in a critical review; one review also notes a kind veterinary technician (not named).

Reviews

Google reviews show a 4.5/5 rating based on 59 reviews. Recent written feedback includes praise for friendly, accommodating staff and the ability to handle a last-minute health certificate at an affordable price. Recurring complaints mention difficulty reaching the front desk by phone, very limited appointment availability, long waits past scheduled times, and negative front-desk interactions, including frustration over unclear pricing breakdowns and room-occupancy enforcement.

Reviews for New London Veterinary Treatment Facility

Note: Showing the 5 most recent Google reviews out of 59 we track in total. Recent reviews may not be representative of overall sentiment.

Brianna Sepulveda

3 months ago

Kennedy Shippee

1 year ago

Truly cannot recommend them enough. I needed a last minute health certificate for a PCS to Japan the day before and without being a patient they were able to get us in and issue all of my dogs paperwork for an insanely affordable price. Dr. McCoy and all the staff were so friendly and accommodating.

Tiger Lily

1 year ago

HORRIBLE front desk. Called multiple days in a row with no answer only to be told not to leave a message. Can only schedule appointments 1 day per month and they were booked within 20 minutes. The office’s response to not answering their phone was for me to take time off of work and drive in to schedule an appointment….I thought that’s what phones were for. Comical.

Amanda Williams

1 year ago

Prices are good but they never have any available appointments.

Mrs Sunshine

2 years ago

I truly wish I could give a higher rating, but this place really gave a horrible impression. Our appointment was at 1:40pm. We arrived on time, even a few minutes earlier. The receptionist, Michelle, told us to sit down and that we would be helped quickly. 30 minutes later we were finally called back. The room was huge enough to accommodate myself and my family with tons of space left. Immediately, Michelle told us only two people per room. OK, understandable, but another military family who also had their kids in a room were given an allowance for some reason. I tried to get pricing for treatments but Michelle stood in the doorway, rattled off prices without showing me an itemization, and then shut the door. During this time I was trying to communicate over the phone what the prices were to my husband, but the reception in the building was nonexistent. So, my husband came back inside so I could discuss it with him. Within minutes, Michelle opened the door and rudely told him and my son to get out of the room. OK, fine. The vet tech came back in and asked what I decided on for treatment. Again, with their vague pricing i was unsure about what the total price would be. Unfortunately, we couldn't secure treatment for my senior cat because of time constraints, so we had to leave at 2:30. They don't stick to a timely schedule here. I'm not even sure the low prices here are worth it with the behavior of their receptionist. On a positive note, the vet tech was very kind.