Pieper Veterinary Emergency & Specialty

Pieper Veterinary Emergency & Specialty is a veterinary clinic in Middletown, Connecticut, located at 730 Randolph Rd, Middletown, CT 06457. The Middletown emergency room is open 24/7, with primary care offered daily and specialty care available by appointment. The clinic treats dogs, cats, and a wide range of exotic pets, and is part of COVE Animal Health.

Services

•24/7 emergency veterinary care (Middletown emergency room)
•Primary care: wellness exams, vaccinations, sick visits, puppy and kitten care, and senior care
•Dental care/dentistry
•Spay/neuter and general/routine surgery
•Flea and tick prevention
•Medicated baths
•Pharmacy services: in-house pharmacy, online pharmacy, and prescription refills
•Specialty care by appointment (specialty types not listed)
•Species treated: dogs, cats, birds (avian), rabbits, reptiles (lizards, turtles, tortoises, snakes), rodents (guinea pigs, chinchillas, hamsters, gerbils, mice, rats), hedgehogs, and sugar gliders

Pricing

Around average, with one reviewer describing an emergency visit cost of about $300–$400; the clinic does not publish pricing.

People

Named clinicians include James Hammond (Medical Director, DVM, DACVIM (Neurology)), Jessica Urbonas (ER Department Head, DVM), Krystian Dabrowski (Medical Director – Primary Care, MA, DVM), and Kathleen M. Kimball (ER/Urgent Care Lead Doctor – Pieper Madison, DVM).

Reviews

Pieper Veterinary Emergency & Specialty has a 4.2/5 rating on Google from 1,487 reviews. Recent comments frequently mention compassionate staff, clear communication during emergencies, and thorough evaluation and follow-through; several reviews describe feeling reassured during stressful visits. One recent exotics-focused review described concerns about discussing personal details in the waiting room, disagreement with species identification and prognosis communication for a tortoise, and a feeling that the interaction increased stress during an already urgent situation.

Reviews for Pieper Veterinary Emergency & Specialty

Note: Showing the 5 most recent Google reviews out of 1487 we track in total. Recent reviews may not be representative of overall sentiment.

Jadyn Barber

Yesterday

I think this may be the 1st review I’ve written but I feel my experience here should be mentioned. I came here with an emergency visit for my 1 week old tortoise who was having a respiratory infection. He was having trouble breathing and was very lethargic. I came in and they questioned me on where I got my tortoise in the waiting room, in front of everyone. I don’t really care because I bought my tortoise from a reputable organization and it’s honestly my business. But that’s not appropriate. But that had me worried. I am led into the room where the vet comes in and tells me my tortoise “may” be a gopher tortoise which he said was endangered in Florida and illegal to own/import from Florida. I was very concerned and asked what I would do if that were the case. The vet said well at this point you “could” tell the department about it but … and went on essentially to say it didn’t really matter now. Which with what was going on, just added to my stress. Mind you, I still don’t know how Zephyr is yet. Then he proceeds to tell me that my tortoise is highly likely to die. He tells me at this stage he’s likely to pass and I should expect that. I am very much thankful when people are blunt with me. But I went to a local vet and the experience there was so much better. They didn’t tell me anything about him potentially passing or anything of that nature. They actually loved him when I came in and he became an office favorite. Now 5 months old and a healthy tortoise :). Anyways, I’m about on the verge of tears because I’m thinking I have an illegal tortoise that’s going to die any day now. I’m brought out and I paid I think $300-400 for my visit. I came on a Monday at 9 - 10 am. That is not very expensive for a vet visit but for my reptile owners out there, I have found cheaper closer to home so that’s to say, there are cheaper options. After I left, I couldn’t sleep because I thought he would pass at any minute. I went to the store and spent HUNDREDS on equipment (I don’t regret it but I’m a nursing student working full time) thinking that was the only thing that would keep him alive. But when I brought him to another vet closer to my home, a few days later, they had a far different attitude, they said he was a healthy weight, at a regular stage of life, and would just need a shot once a week until we had to change his plan of care. I stopped visiting maybe a month or so after :). I also forgot to mention, I looked up what a gopher tortoise looks like and what a Greek tortoise looks like. You can do the same if you like. But they look entirely different. So upon leaving that experience, I cried because I thought my illegal, endangered gopher tortoise was going to die any day now. All this to say, if I were to do this experience all over again, I wouldn’t do it here. This is only my experience with my tortoise which is sometimes a difficult pet to find a vet for but the experience I had and the way I felt that one week of his life has stuck with me because now he is so beautiful and healthy. I personally didn’t care for the way they openly asked me my personal information while everyone silently looked over but it was busy and I didn’t take that too personally.

Francis Santiago

2 days ago

I'm very pleased. The staff and the Dr were so nice and respectful. The care they gave bubbles.

Sam May

3 days ago

Catherine Chalder

We are so grateful for everyone at Pieper and the emergency care they provided to our dog when we needed it most! The communication and assurance the team provided us during our dog’s treatment was exceptional. We had a traumatizing experience at another local emergency vet (resulting in the death of our other dog), and everyone we talked to at Pieper understood and went the extra mile to communicate with us and make us feel comfortable. We recommend Pieper to everyone ever since!

Jennifer Newell

6 days ago

I felt rest assured that Lucy was in good hands. All the staff were wonderful and showed great compassion not only for Lucy but for her frantic pet mama too. Everyone was very informative. Everyone was great from check in reception, overnight vet, morning reception, surgical vet and check out reception and assistant. I apologize I had no sleep in two days and can not remember a single name. I seen 6 different people. All were helpful and compassionate and very understanding. The quick response and thorough investigation into Lucy's emergency and keeping me informed